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HOUK2023perform
1. Introduction

HangoutUK (website url address: https://www.hangoutuk.co.uk) appreciates your trust. We are a UK based enterprise, putting on events across the country. Please read this Privacy Policy, providing consent to us to be in contact with you.

2. Data Collected
Data Storage Location

We are a UK based group and use web servers hosted in the UK. Our hosting provider, Brixly, adheres to all UK GDPR legislation, ensuring that your data is securely stored and GDPR compliant.  Full information is available at GDPR Compliance – Brixly

Contact Form

Information submitted through the Contact Form on our site is sent to one our Event email addresses.  These are monitored on a regular basis and adhere to strict password protocols to ensure that your contact information is secure.

These submissions are only kept for customer service purposes, they are never used for marketing purposes or shared with third parties.

Google Analytics

We use Google Analytics on our site for anonymous reporting of site usage. So, no personalized data is stored. If you would like to opt-out of Google Analytics monitoring your behavior on our website please use this link: Google Analytics Opt-out.

Cases for Using the Personal Data

We use your personal information in the following cases:

  • Replying to Contact Form emails.
  • Contact for enquiries.
  • Contact for any competition winnings.

3. Embedded Content

Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. Below you can find a list of the services we use:

Facebook

The Facebook page plugin is used to display our Facebook timeline on our site. Facebook has its own cookie and privacy policies over which we have no control. There is no installation of cookies from Facebook and your IP is not sent to a Facebook server until you consent to it. See their privacy policy here: Facebook Privacy Policy .

4. Cookies

This site doesn’t currently use cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.

5. Who Has Access To Your Data

If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself.

  • The Hangout Organisers.
6. Security Measures

We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personally identifiable information is not captured/hijacked by third parties without authorization.

7. HANGOUT UK – WEEKEND, TICKET TERMS & CONDITIONS

GENERAL

1. Your purchase & possession of a HangOut UK ticket constitutes your acceptance of these T&Cs.

2. Artists and billed attractions may be subject to change.

3. No trading or promotional activities allowed within the venue without the prior consent of HangOut UK.

4. Goods using unauthorised Event logos and unauthorised professional recording equipment must be surrendered to staff.

5. Photographic equipment is permitted, provided that it is for personal, non-commercial use only. In the event of any subsequent commercial use, the bearer agrees to pay the Artist/HangOut UK for the use of any material being used. Permission must be sought prior to taking photographs/visual/audio recordings for commercial use.

6. Do not buy tickets or goods from 3rd party traders/touts without seeking ticket validity from HangOut UK first. There is no guarantee of tickets’ validity for entry without this and you could be refused entry to the event.

7. You give your express consent to your actual/simulated likeness to be included for no fee within any audio or visual recording to be used in any media for any purpose at any time. This includes CCTV and/or filming by the police or security staff which may be carried out for the security of customers and/or the prevention of crime.

8. These T&Cs are governed by English Law and any dispute arising out of or in connection with these T&Cs shall be subject to the exclusive jurisdiction of the English courts.

REFUNDS

9. Refunds are only considered on major cancellation, material alteration or by special exception determined by HangOut UK in its sole discretion, where: ‘major cancellation’ is the cancellation of the Event in full (and not rescheduled). If only one or more days (but not all days) are cancelled, you may only be offered a proportionate partial refund; ‘material alteration’ is a change (other than a rescheduling) which, in HangOut UK’s opinion, makes the Event materially different to the Event that ticket purchasers, taken generally, could reasonably expect. In particular, please note that the following are not deemed to be ‘material alterations’: changes to the line-up of the Event; adverse weather conditions; changes to a band or individual members of a band; curtailment of the Event where the majority of the Event is performed in full; and delays to starting the performance of an Event; and ‘special exception’ is an exception determined by HangOut UK in its sole discretion.

AGE POLICY

10. All Under 16s must be accompanied by an adult ticket holder (aged 18 or over) This adult must remain on site throughout the whole weekend as the under 16-year-old’s guardian. No unaccompanied under 16s are allowed on site.

11. Under 16’s (15 years and under) are admitted free but must be accompanied by a paying ticket-holder over 18 at all times.

12. We do not accept any parental or supervisory duty of care or liability for any under 18s on site.

TICKETS AND WRISTBANDS

13. It is prohibited to resell tickets for the Event over and above the face value of the original ticket price as sold by HangOut UK.

14. Tickets purchased from unauthorised sources may be rendered invalid and admission refused. Only wristbands issued by the Event in exchange for a valid ticket are valid for entry. The ticket holder is responsible for their tickets until they are exchanged for a wristband and then responsible for their wristband for the duration of the event.

15. Tickets must be exchanged for a wristband on first entry at a wristband exchange. No re-admission on tickets. Wristbands are strictly non-transferable and will be invalid if removed, tampered with, transferred or resold. Wristbands must be worn at all times for the duration of the Event.

16. Tickets for this event have a unique number assigned to them and if found to be duplicated, either in error or for fraudulent gain, only the first instance of the ticket received will be admitted regardless of original ownership. Customers may be prosecuted if found to have deliberately duplicated and resold tickets for fraudulent gain.

17. If you have obtained this ticket in breach of these T&Cs and/or if you breach any of these T&Cs then your ticket/wristband shall be void, and all rights conferred on you or evidenced by such ticket/wristband, shall be void. If you seek to gain entry to the Event using a void ticket or wristband then we reserve the right to refuse you entry or evict you from the Event and you may be liable to legal action for trespass.  Void tickets/wristbands are non-refundable.

18. Tickets/Wristbands cannot be used as part of any marketing, media or sales promotion, without the prior written consent of HangOut UK.

19. HangOut UK will not issue duplicates for lost or stolen tickets or wristbands. Tickets & wristbands remain the property of HangOut UK until the Event closes.

SECURITY

20. HangOut UK reserves the right to evict customers without refund, and/or refuse admission where customers are in breach of the terms and conditions*. Where a customer is violent or aggressive towards other customers, vendors or staff of HangOut UK.

21. Any person carrying illegal items or carrying out illegal activity may be handed over to the Police, refused entry or evicted from the Event without a refund.

22. Throwing gas, aerosol or similar canisters/containers on to fires is extremely dangerous and will lead to eviction.

DAMAGE/LOSSES

23. HangOut UK does not accept any liability for personal or property damages, losses (including surrendered items) or injuries sustained at this event – other than caused as a result of our negligence.  Attendance at this Event is at your own risk. All property should be stored securly if you are not in posession.

24. We may prosecute you if you cause damage to the site, the site infrastructure, or cause harm to any other person at the Event and/or site.

BANNED ITEMS

25. Banned from the event – Any illegal drugs or drug paraphernalia, airhorns, fireworks, flares, sky or ‘Chinese’ lanterns.

26. Generators with the exception of those fixed in campervans.

27. No unauthorised vehicles will be allowed anywhere on site.

28. Under 18’s are not permitted to bring alcohol or to purchase alcohol on site.  A Challenge 21 policy will be in place for all alcohol sales on site. It is illegal for an over 18 to purchase alcohol on the behalf of under 18s.

29. Anyone resisting the surrender of disallowed items or disregarding these conditions will face eviction*. Items that are surrendered or confiscated will not be returned.

FIRE AND SAFETY

30. You must comply with any and all instructions given to you by us and/or Event staff and stewards.

31. Personal fires are permitted in the camping field, but must be kept off the ground to avoid grass damage. Their use is your responsibility and not HangOut UK, however we reserve the right to extinguish any fires if they are deemed to be dangerous.

32. All fires must not be left to burn unattended at any time.

33. Firepits hired from Mellow Farm remain the property of Mellow Farm at all times. HangOut UK are not responsible for any damage or personal injury suffered whilst using them.

34. The burning of plastics, bedding, tents, furniture etc. is not permitted anywhere on site.

35. Smoking is not permitted in enclosed public spaces or buildings including the Tipi, Cafe or Bar areas.  This includes e-cigs/vaping.

36. Excessive exposure to loud music may cause damage to your hearing.

37. Pyrotechnics, lasers, smoke machines, strobe lighting/special effects may take place during some performances.

38. The use of drones or similar equipment for any reason is prohibited on or near the Event without permission from HangOut UK.

HOUSEKEEPING

39. Dogs are permitted on site but must be kept on a lead at all times. Owners are responsible for cleaning up after their dogs as well as their dogs’ behaviour. Anyone seen to be breaking these rules could be evicted from the site without the right to re-entry or a refund. r